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Curse Support

Shankill Dec 19 News / Announcements

Just a quick reminder to everyone letting you know that the Support Team is going to be out of the office over the next few weeks, starting on Tuesday Dec. 23, to allow them time off to enjoy the winter holidays with family and friends.  Because of this reply times will be delayed.  So please allow several business days in addition to the normal 1-3 for a reply.  We will still have team members checking in from time to time, however, it will be very limited.   

Our team will be picking up the normal business hours again starting in the New Year on Jan. 5th, and we will respond to the tickets in the order that they were received. Please do not make multiple tickets or bump your tickets (unless you have additional information to add). We will then assist you as soon as we can once we're back! 

 

Thank you for your understanding.  Have a happy holidays and safe travels!  

 

For more information on our Support Team's Business Hours please check out [this post].

Also check out our Knowledge Base for some of the more common issues.

Shankill Dec 10 Curse Voice / Curse Voice Beta

Greetings Mac users!  

Let our team notify you as soon as Curse Voice for Mac is ready for testing by opting into our notification.  Once Curse Voice for OSX is ready for testing we will send you an email directly to your inbox*.   

To opt in for this notification head over to the http://beta.cursevoice.com/downloads and click on the "Coming Soon" button.  Then accept the prompt.

 

* To help prevent your notification from getting eaten by gremlins make sure you are logged into your correct account with an email you have access to.  Also make sure you are allowing Curse.com emails and preventing them from going to your trash/junk box.

Shankill Nov 23 News / Announcements

Just a quick note to let everyone know that Support will be closed on Thursday, Nov 27th - Friday, Nov 28th to allow our team to spend the holiday weekend with their friends and family. Additionally, our Support Team does not work Saturday or Sunday. So, this may delay some response times to tickets. We will be picking up the normal business hours on Monday, December 1st, and we will respond to the tickets in the order that they were received. Please do not make multiple tickets or bump your tickets (unless you have additional information to add). We will then assist you as soon as we can once we're back!

Thank you for your understanding.  Have a happy holiday and safe travels!  

 

For more information on our Support Team's Business Hours please check out [this post].

Also check out our Knowledge Base for some of the more common issues.

Shankill Oct 31 News / Events

For those of you still looking for your Evolve Alpha invites, we just want to let you know that are definitely still being sent out.  They just aren't sent out immediately, and are in a rolling fashion.  So if you haven't received it yet it's arrival time depends on when you sign up, and the server load, at any given time, for your specific platform.

Please, also be aware that invites will not go out while they know servers for your platform are down. 

For more information or to stay up to date with minute to minute of the alpha test head over to http://evolvegame.com/news or @EvolveGame on Twitter.

Shankill Oct 19 News / Announcements

With the new patch here, and expansion for World of Warcraft just around the corner --  many of us are doing some house cleaning with our addons.  It might be a good time to update your My Favorites list on your Curse account.  

myfavorites.png

http://support.curse.com/entries/27343247-How-do-I-use-My-Favorites-

If you haven't been using your My Favorites list maybe it's time to consider it. Could save you a lot of time later if you ever need a list of what addons you had installed. 

This feature is available to all Curse Accounts!