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Curse Support

Shankill Oct 31 News / Events

For those of you still looking for your Evolve Alpha invites, we just want to let you know that are definitely still being sent out.  They just aren't sent out immediately, and are in a rolling fashion.  So if you haven't received it yet it's arrival time depends on when you sign up, and the server load, at any given time, for your specific platform.

Please, also be aware that invites will not go out while they know servers for your platform are down. 

For more information or to stay up to date with minute to minute of the alpha test head over to http://evolvegame.com/news or @EvolveGame on Twitter.

Shankill Oct 27 News / Events

Welcome to the Evolve Big Alpha!  We have written up a quick walk through to help any of you that may be having some trouble in redeeming your key.  

Please remember that you must be 17 years or older to enter.

Instructions

For those of you having issues with redeeming here are the instructions:

Step 1: Claim your Key through the Curse Voice.

evolve-01.png

 

Step 2: Copy your the 17-character registration code found in the popup from Curse Voice (in the white box). 

evolve-02.png

 

Step 3: Go to http://www.evolvegame.com/bigalpha, and fill out the form completely with accurate information using the registration code from Curse Voice and a valid email address .

Please take your time when filling out this form.  Read through the information requested and make sure it is correct before submitting it.

evolve-03.png

 

Step 4: Enter referral code Curse4v1 when filling out the form.

Upon successfully entering the Alpha you will receive a confirmation message:

evolve-04.png

 

Step 5: Check your email regularly for an official invitation from 2K and Turtle Rock Studios to participate in Big Alpha.  Be aware that this invite will not be instant, and may take awhile.  Make sure to check your spam and junk boxes, and you may want to set up a filter to prevent any emails from 2K and Turtle Rock from being automatically deleted or sent to your junk mail (evolveredeem@2k.com and *@2k.com).  


Relocating Your Key

Once you have claimed your key Curse will send you an email with the key included to it to the email associated to your Curse / Curse Voice account.  So you will want to make sure that email is an active account you have access to prior to claiming your key.

evolve-07.png

 

You can also locate you key at anytime on the Curse Voice site on the Evolve section: http://beta.cursevoice.com/games/evolve/keys

evolve-08.png


Possible Error

evolve-05.png

If you receive this error it means that your the code you have entered has already been claimed.  Please first double check and make sure you entered it correctly.  Also make sure you have logged into your account on Curse Voice when claiming your key.  If you continue to have issues please contact support for further assistance.

Shankill Oct 19 News / Announcements

With the new patch here, and expansion for World of Warcraft just around the corner --  many of us are doing some house cleaning with our addons.  It might be a good time to update your My Favorites list on your Curse account.  

myfavorites.png

http://support.curse.com/entries/27343247-How-do-I-use-My-Favorites-

If you haven't been using your My Favorites list maybe it's time to consider it. Could save you a lot of time later if you ever need a list of what addons you had installed. 

This feature is available to all Curse Accounts!

Shankill Oct 14 News / Game Update

With the release of World of Warcraft's Pre-Patch 6.0.2 many addons are needing to be updated for all the changes that have been made in preparation for the arrival of the Iron Horde.  Many authors have done this prior, but releasing them, to Curse.com, before the release of the patch could have caused issues with the current live game. 

At this time we have now released 6.0.2 versions of addons onto the Curse.com site, but there is some time between them being released on the site, and them displaying on the Curse Client.  This can take a few for everything to sync up correctly.  So if you are currently not showing an addon to be the correct version in the Curse Client try logging out and closing down the Curse Client and then logging back in.  If they still aren't updated please allow a bit longer for the Curse Client to sync completely as it has over 4000 WoW addons on Curse.com alone to go through.  

If you need them before the patch is released and goes live at or around 11 am PDT you can still manually install it addons.  

Please be aware that all authors may not have updated their addons for this patch.  So you may need to Load Out of Date addons to get some to work.  Doing this may cause issues with other addons or your game.  

Shankill Aug 29 News / Announcements

Support will be closed on Monday, Sept. 1st to allow our team to spend the holiday weekend with their friends and family.  This may delay some response times to tickets.  We will be picking up the normal business hours on Tuesday Sept 2nd.  We ask that you allow 24-48 business hours for a reply, and not to make multiple to bump your tickets.  We will assist you as soon as we can.

Thank you for your understanding.

 

For more information on our Support Team's Business Hours please check out [this post].