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Curse Support

Shankill Nov 23 News / Announcements

Just a quick note to let everyone know that Support will be closed on Thursday, Nov 27th - Friday, Nov 28th to allow our team to spend the holiday weekend with their friends and family. Additionally, our Support Team does not work Saturday or Sunday. So, this may delay some response times to tickets. We will be picking up the normal business hours on Monday, December 1st, and we will respond to the tickets in the order that they were received. Please do not make multiple tickets or bump your tickets (unless you have additional information to add). We will then assist you as soon as we can once we're back!

Thank you for your understanding.  Have a happy holiday and safe travels!  

 

For more information on our Support Team's Business Hours please check out [this post].

Also check out our Knowledge Base for some of the more common issues.

Shankill Oct 31 News / Events

For those of you still looking for your Evolve Alpha invites, we just want to let you know that are definitely still being sent out.  They just aren't sent out immediately, and are in a rolling fashion.  So if you haven't received it yet it's arrival time depends on when you sign up, and the server load, at any given time, for your specific platform.

Please, also be aware that invites will not go out while they know servers for your platform are down. 

For more information or to stay up to date with minute to minute of the alpha test head over to http://evolvegame.com/news or @EvolveGame on Twitter.

Shankill Oct 19 News / Announcements

With the new patch here, and expansion for World of Warcraft just around the corner --  many of us are doing some house cleaning with our addons.  It might be a good time to update your My Favorites list on your Curse account.  

myfavorites.png

http://support.curse.com/entries/27343247-How-do-I-use-My-Favorites-

If you haven't been using your My Favorites list maybe it's time to consider it. Could save you a lot of time later if you ever need a list of what addons you had installed. 

This feature is available to all Curse Accounts!

Shankill Oct 14 News / Game Update

With the release of World of Warcraft's Pre-Patch 6.0.2 many addons are needing to be updated for all the changes that have been made in preparation for the arrival of the Iron Horde.  Many authors have done this prior, but releasing them, to Curse.com, before the release of the patch could have caused issues with the current live game. 

At this time we have now released 6.0.2 versions of addons onto the Curse.com site, but there is some time between them being released on the site, and them displaying on the Curse Client.  This can take a few for everything to sync up correctly.  So if you are currently not showing an addon to be the correct version in the Curse Client try logging out and closing down the Curse Client and then logging back in.  If they still aren't updated please allow a bit longer for the Curse Client to sync completely as it has over 4000 WoW addons on Curse.com alone to go through.  

If you need them before the patch is released and goes live at or around 11 am PDT you can still manually install it addons.  

Please be aware that all authors may not have updated their addons for this patch.  So you may need to Load Out of Date addons to get some to work.  Doing this may cause issues with other addons or your game.  

Shankill Aug 29 News / Announcements

Support will be closed on Monday, Sept. 1st to allow our team to spend the holiday weekend with their friends and family.  This may delay some response times to tickets.  We will be picking up the normal business hours on Tuesday Sept 2nd.  We ask that you allow 24-48 business hours for a reply, and not to make multiple to bump your tickets.  We will assist you as soon as we can.

Thank you for your understanding.

 

For more information on our Support Team's Business Hours please check out [this post].