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Curse Support

Shankill Jul 18 Curse Voice / Curse Voice Beta

Introduction

To get 200 free SMITE gems, all you need to do is play a game in SMITE while Curse Voice is running. You don't have to be in a voice session. After you play a game, you will receive an email with your key.

You do need to play a game before August 31, 2014 to receive 200 Gems free, and get entered into a drawing for a grand prize of 8,000 gems!

Here's some pointers on how to help you get your Gems!

Overlay Is On

When you log into Curse Voice and click on "Options" in the right side. You can also use the option icon when you are in a chat.

options.png 

Near the bottom in the "Other Options" make sure "Enable In-Game Overlay" is checked.

overlay-on.png

Create Chat Session

You do not have to talk or even be in Curse Voice with another player for this to work.  However, gaming is always more fun with friends!

Once you are logged into SMITE Create a session in Curse Voice if you are doing this solo.  If you are joining others you will get the option to join them.

If your overlay is working correctly you should see the Curse Voice Overlays on the side of your game window (don't worry you can move these if you want).

smite-overlay.png

Play SMITE

You should only need to play one game to earn your gems. Some people had to play 2 or 3. You should be able to play most of the game modes to be considered for this. 

Enjoy your game!

Get Your Key Email

Once you earn the gems you'll be sent an email.  Make sure that your email with Curse and Hi-Rez are up to date and correct.  

Make sure you check your curse account to make sure that you are allowing Curse to send you emails as well filter Curse emails from your junk or spam box.

Most users should receive this after a few minute after they played, but it's possible to take longer than 30 min wait.  If you don't see an email after that time jump to the next step!

Go to Curse Voice's Site

Instead of messing with the email you can always check the Curse Voice site: http://beta.cursevoice.com/games/smite/keys and you will be greeted with your key to claim your gems.

smite-congrat.png

Redeem Your Key

The full direction are also on the page where your Key is located as well. 

Log into SMITE.  Head to the Home screen and click on the Store.

Select the Redeem Promotion section.

redeem.png

Enter your key into the window that pops up, and click "OK". The Gems will be added to your account with a slight sound, but you won't receive any notice other than an additional 200 gems.

gems.png

Auto-match Not Working

If your auto-match feature is not working, please make sure that "My Documents" folder is on local path, not on a network share.

If it's set on a network share, it will prevent us from detecting changes to the CurseVoice.json file there that Smite updates to notify Curse Voice of Auto-match events and game states. Because of this, the overlay has never detected you entering or completing any of the games you have played.

"My Documents" folder must be a local path in order to experience the auto-match feature and full integration between Curse Voice and Smite. You can Google for how to restore path, but please make sure to write down the current "My Document" path before you make any changes, so you can still find your files from the old "My Document" path.

Additional Resources

Some issue we are aware of and their potential fixes.  So if you are having other issues with Curse Voice please check out this forum post.

http://beta.cursevoice.com/forums/games/smite/3695-potential-fixes-for-known-technical-issues-updated

If you followed the guide above and still didn't get your email/key code please read the forum post linked below.

http://beta.cursevoice.com/forums/games/smite/3793-if-you-still-didnt-receive-a-gems-key-after-you

Shankill Jun 11 Curse Client / Curse Client Troubleshooting

If you are using the Curse Client with your Wildstar addons, and are having issues since the last Curse Client update there are a few things to try.  

Solution 1

This is usually a given, but try rebooting your computer.

Solution 2

wildstar-rename.png

Look to see if your game's exe is named "Wildstar (1).exe".  If it is, rename it to "Wildstar.exe", and see if that corrects it for you.  

It may also be something like "Wildstar (2).exe".    

 

Note: If you do not have file name extension visible you will not see the ".exe" portion.
So you will just see "Wildstar (1)" instead of "Wildstar (1).exe".  Do not add in the ".exe".

wildstar-renamenoexe.png

Solution 3

Make sure you are selecting the correct location if you are trying to manually add in Wildstar.  It is the folder that your "Wildstar.exe" is directly located in.  It does not matter if you are using Wildstar or Wildstar64.  You need to use this specific folder.

wildstar-folder.png

 

 

 

Shankill Jun 04 Announcements

Just to let people know; Google broke launching apps from Chrome a few days ago.  This means that people are unable to use the "Install via Curse Client" option when downloading addons through Curse.com while using Chrome.  Do not worry though Google has fixed the issue, and will be deploying an update soon to everyone.

Until then you can still download and use addons just:

  • use a different browse such as Firefox or IE.
  • search for the addon within the Curse Client and install that way.
  • or manually install the addon.

Shankill May 06 Announcements

Hello Summoners,

We are thrilled to announce that Curse Voice is now in open beta! As we enter the open beta phase of Curse Voice I wanted to make a final statement about our belief in the product and any compliance issues still in question.

Based on a recent announcement from Riot, and our desire to always remain in compliance with their wishes, we have taken the proactive step of removing Ultimate, Dragon, and Baron timers as well as the ability to join a voice session without being prompted. We've always loved and respected League of Legends and Riot and trust the game designers to make the right choices for the game.

With the above changes we feel that we are now in compliance with the wishes and desires of the decision makers at Riot and we look forward to continuing our refinement of Curse Voice and offering the best VoIP solution in gaming. We really do appreciate all of the support and kind comments from our fans and followers.

Sincerely,

Hubert Thieblot, CEO

 

For Curse Voice Open Beta Please visit beta.CurseVoice.com .  

Shankill Feb 25 Curse Voice / Curse Voice Beta

PLEASE READ BEFORE YOU SUBMIT A TICKET ABOUT CURSE VOICE

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Frequently Asked Questions

These are some of the FAQ we are receiving.  You can find more FAQs and help at the Curse Voice Beta forums and Curse Voice Guides.

Q. I found a bug/having issue with Curse Voice.  How do I let you know?  

Do not submit a ticket here for Curse Voice issues.  If you are in the Curse Voice use the Report a Bug feature.  If you can't get into Curse Voice post to  the Curse Voice Beta forums instead.  

Only submit bugs for Curse Client v5 (ADDON INSTALLER) through this support at this time please. 

Q. I am having the following issue:  

Please refer to the forum post linked with the issue you are currently experiencing. 

Q. Can I use this on my MAC?

Right now our focus is on our Windows client. Down the road, we will be releasing a Mac version.

However, we're still developing it. The earliest time-frame will be a few months from now.

Q. Can you add/change _____________ in the Curse Voice?

We would love to hear you feedback and the best way to get it to our team is through the Curse Voice forums.

Q. I created a Curse account and got a key in my email, but it doesn't work.  Why?

If you had just created your Curse Account that email is for the process of email verification that is no longer required to complete the account creation.  Keys for the verification process will have such characters as +, /, or =  in them.

Q. How do I change my name on Curse Voice?

You do not need to change your Curse account name to change it in Curse Voice.  Follow this guide on how to do that!

Q. How do I change my avatar on Curse Voice?

This guide will show you

Q. What does the notice I need Windows 7 SP1, XP SP3, and Vista SP2 mean?

You receive this prompt if you were missing a Service Pack. Our overlay tech requires fixes Microsoft made in Windows 7 SP1, XP SP3, and Vista SP2. This prompt is not blocking, so you should be able to use all of Curse's features without issue. However, your overlay may not work correctly.  

The prompt  is not blocking you from using the app - We just wanted to inform users that the lack of SP1 on your machine may be causing other issues.

Q. Can I help translate Curse Voice into ________ Language?

Please contact the team on the Curse Voice forums about what language you can assist with.

Q. How do I get a Beta Key?

Beta testing is currently in closed beta accepting applications, but there are several ways to obtain a key.   Premium member give away has expired at this time reopened until April 30 @ midnight CST.

If you did not claim your beta keys as a Premium user prior to the end of the Giveaway you can also fill out an application and apply to be chosen for testing.

Curse Voice is now in OPEN BETA. This means you no longer need a beta key to donwload and test Curse Voice Beta.   


You can find more FAQs and help at the Curse Voice Beta forums and Curse Voice Guides.