About Your Browser

Introduction

Sometimes to better help you find a solution to an issue, you may be having, we need to first know a bit more about the machine (computer) you are on at the time you have the issue or bug.  Since many core programs have an auto update feature, some people are unaware they need to keep some programs up-to-date, the computer is shared, or they just don't know where to find the information this can lead to not being able to get the information or getting the incorrect information.

How to find out basic information

If you go to http://www.whatismybrowser.com it will do a quick check and give you most of the information we will need.  

You will get a page that looks something like the image below.

whatismybrowser.png

As you can see this can tell you what your browser is, what Flash, Java and browser version you have installed, if cookies and JavaScript are enabled, and if your browser, Flash or Java is outdated. 

This also gives a bit more information such as screen resolution and if you have any browser addons install that may interfere with your browsing.

How to use this info to Troubleshoot

A lot of times if you are having issues it is caused by something not being turned on or an outdated program.  So if you are having issues check here and see if you have JavaScript or Cookies disabled or if your browser, Flash or Java needs updating. 

Try enabling or updating to see if that fixed your issue.

Enabling Cookies

Firefox

  • Go to Tools > Options
  • Select the Privacy Tab
  • In the History section > Set the 'Firefox will:' option to 'Use custom settings for history'
  • Check Accept cookies from sites
  • Check Accept third-party cookies
  • Set the 'Keep until:' option to 'they expire'

Chrome

  • Type in "chrome://settings" into the address bar or click the Customize and Control button (three horizontal lines) then go to Settings
  • Scroll down and click on 'Show advanced setting...'
  • In the Privacy section and click on 'Content Settings...'
  • Under Cookies check "Allow local data to be set (recommend)
  • Uncheck 'Block sites from setting any data'.

Internet Explorer

  • Click on the Cog Icon > Internet Options
  • Select Privacy tab
  • Set to Medium

If you want more control you can specify specifically, which sites are and aren't allowed.  If you are restricting cookies from sites, please check out this guide on how to allow cookies from Curse.com.

Downloading and Installing Flash

  • Go to Adobe.com's site for their Flash Player.
    http://get2.adobe.com/flashplayer/
  • You can uncheck "Yes, install McAfee Security Scan Plus" if you don't want McAfee to install.
  • Allow the download of the file to your desktop or download folder.
  • Once downloaded double click on the file.
  • When Security Warning dialog box appears, click 'Run'.
  • When User Account Control dialog box appears, click 'Yes'.
  • Sit back and let the Flash Update install.

You may want to reboot your machine following the install.

Download and Installing Java

  • Go to Java's site for their Java Program
    http://java.com/en/download/index.jsp
  • Click on the 'Free Java Download' button
  • On the Firefox download page click on the 'Agree and Start Free Download' button
  • The File Download dialog box appears, click on the 'Save File' button
  • Allow the download of the file to your desktop or download folder.
  • Once downloaded double click on the file.
  • The installation process starts. Click the 'Install' button to accept the license terms and to continue with the installation.
  • The installer may present you with option to install these programs when you install Java. After ensuring that the desired programs are selected, click the 'Next' button to continue the installation.
    Note: Most of these are optional and you are free to uncheck these so that you aren't installing software you don't want or use.
  • A few brief dialogs confirm the last steps of the installation process; click 'Close' on the last dialog. This will complete Java installation process.

You may want to reboot your machine following the install.