Customer Support Hours

Please be aware that though there are specific business times posted, we may respond throughout the off hour times if we can. Though we may respond outside of business hours it does not guarantee further responses during non-business hours. If this happens, responses will pick back up during business hours. 

Some issues cannot be handled outside of these hours so you will need to wait for the next business day for further support.

Description Hours Days Other Info
Curse Client Support 9AM - 5PM
Central Time - US
Monday - Friday May receive support outside of business hours.
Closed Holidays and Vacations
Curse Voice Support Please use the in client Bug Report system.
Account Support 9AM - 5PM
Central Time - US
Monday - Friday May receive support outside of business hours.
Closed Holidays and Vacations
Billing Support 9AM - 5PM
Central Time - US
Monday - Friday May receive support outside of business hours.
Closed Holidays and Vacations
Site Support 9AM - 5PM
Central Time - US
Monday - Friday May receive support outside of business hours.
Closed Holidays and Vacations

* Events such as Cons and gaming events (Blizzcon, Pax, etc.) and the days surrounding it are considered holidays and support may be closed.
** when a holiday falls on a non-business day -- Saturday or Sunday -- the holiday usually is observed on the following Monday (if the holiday falls on Sunday) or the previous Friday (if the holiday falls on Saturday).

We try to initially respond to tickets within the first 24-72 Business hours under normal circumstances, but time is determined by amount of tickets in queue before yours, the issue, and if further actions needs to be done to handle your ticket (e.g. translations or decoding).

Multiple tickets about the same topic and/or constant bumping of your ticket can also cause a a delay in response time of your ticket.  So please restrain from posting multiple tickets and bumping your open tickets. 


Federal Holidays

This is a list of just the US Federal Holidays that are observed.  This does not include all the holidays that support may be closed for.

Date Holiday
January 1 New Year's Day
3rd Monday of Jan Birthday of Martin Luther King, Jr.
January 20 - Following Presidential Election Inauguration Day
3rd Monday of Feb Washington's Birthday
Last Monday of May Memorial Day
July 4 Independence Day
First Monday of Sept Labor Day
2nd Monday of Oct Columbus Day
November 11 Veterans Day
4th Thursday of Nov Thanksgiving Day
December 25 Christmas Day